Refund policy
Try it free first: every account gets 15 minutes with every feature, no card.
The short version
- Didn't use it? Full refund. Ask within 14 days of buying and we refund in full if you've used under 30 minutes of live sessions.
- It failed during your call? Full refund, no questions. If Nira stopped transcribing or answering because of us, tell us within 30 days: we refund the Pass or that month in full and add a free hour.
- Cancel anytime. Cancelling stops the next charge. You keep access until the end of the period you paid for.
Interview Pass ($29, 3 hours, 30 days)
- Full refund within 14 days of purchase if under 30 minutes have been used.
- After 30 minutes of use the Pass is considered used, except for a failure on our side.
- Unused hours do not roll over past 30 days and are not refunded on their own.
Job Search ($99/month)
- First month: full refund within 14 days of the first charge if under 2 hours have been used.
- Renewals: full refund within 7 days of a renewal charge if no sessions have been used since that charge. Forgetting to cancel is fine.
- Cancelling never costs anything and never needs a reason. Nothing is pro-rated, nothing is charged again.
Failure on our side
If a live session was lost or unusable because Nira's transcription or answers were down, you get a full refund of the Pass or the current month plus one free hour, on request within 30 days. We keep a server-side log of session health, so we can confirm it quickly. Problems caused by your own setup (no microphone permission, no internet, the meeting app's own capture mode) are not covered, but we will help you fix them.
How to ask
Email support@niracopilot.com from the address on your account. We answer within one business day. Refunds go back to the original payment method via Paddle and take 5–10 business days to appear.
Not covered
- Accounts shared between people, resold, or used past the fair-use limit.
- Chargebacks filed instead of asking us. Ask first; it is faster and we say yes to the cases above.
Your legal rights are not affected by this policy. In the EU and UK, Paddle's checkout asks you to consent to immediate delivery of digital content; our 14-day rule gives you the same window regardless.